Can I cancel my recurring order?. If you would like to cancel a recurring order, we need at least a 48 hour notice before the payment has processed to try and stop it. Please email your request to [email protected]. If the order has not been proce
Once an order has processed, it's very unlikely we will be able to get to it in time to edit or change it. Please email [email protected] to request a change just in case they might be able to get to it in time. If we are unable to change or edit
We want to make sure you are happy and satisfied with your Viori products. If you are unsatisfied and would like to return your order, we will allow it as long as the bar is at least 75% intact. For return instructions, please contact support@hamishc
Once orders are placed, our goal is to ship them out by the next business day excluding holidays.
Shipments within the United States should arrive 3 - 5 business days after shipping. If you live outside the United States, a typical shipping timeframe is 4-8 weeks. Depending on your area, this can be much faster, most customers report receiving t
USA -. Canada -. United Kingdoms -. Australia-. Japan -. European Union -. All Other Countries -. The following rates are for LandMark Global. If you would like your items to ship with FedEx, there is an additional shipping fee.
Many times, the postal service delivery team will leave packages with neighbors or place it somewhere that's not visible from the street to minimize the chance of it being stolen. If you've checked everywhere and your tracking # shows it has been del
If the bars are soft upon arrival, we recommend letting them air dry for another 24-48 hours before using them. If they are slightly melted, we recommend placing the bars in the refrigerator for 5-6 hours to help solidify them again. If your bars are
Once your order is shipped and you have your tracking #, it will be your responsibility to ensure that the package is received. If the post office attempts delivery several times without any success and sends it back to sender, please reach out to ou
We share your frustration and we apologize USPS didn't deliver your package correctly. Recently we have seen a lot of cases where the package is actually delivered 1-2 business days after it says "delivered" OR the post office actually has it in thei
We will do all we can to get your order to the correct address. If your order has the wrong address or an incomplete address please reach out to us via email [email protected] and include the correct address on that order.
Before ordering, please contact our support team at [email protected] and provide us with your address. They will be able to tell you if we can get it shipped the same day and give you a quote for overnight or expedited shipping. We cannot guarant
We can ship to any country except Russia, Iraq, and China at this time. We are unfortunately unable to send packages to those countries. The country customs do not allow this type of product at this time.
Shipments within the United States should arrive 3 - 5 business days after shipping. If you live outside the United States, shipping times will be longer at 8 - 14 days or sometimes more than that. During the busy holiday seasons (Thanksgiving, Black
We are located in Utah, USA. All of our products are manufactured and delivered from Utah, USA. Hope that helps! Thank you for supporting our company!
United States - We use the United States Postal Service (USPS). Arrives within 3 - 5 business days. Canada - We use a mix of services between FedEx, DHL, and UPS. Arrives within 8 - 14 business days. Other International - We use a mix of services bet