QUESTIONS ABOUT RECURRING ORDERSUpdated 2 years ago

Can I cancel my recurring order?

If you would like to cancel a recurring order, we need at least a 48 hour notice before the payment has processed to try and stop it. Please email your request to [email protected]. If the order has not been processed (meaning your card hasn't been charged yet) or shipped yet, we may be able to cancel or edit your order, but we can't guarantee it.

If it has already shipped (meaning it has a tracking number), we unfortunately cannot stop or edit it, but we are happy to help you start the process to return for a refund or exchange if you would like. Please email your request to [email protected] to request an RMA# and the return address.

*Please note as part of our return policy that customers are responsible for the return shipping expenses.*